CART: 0 - £0.00

Terms and Conditions

These terms and conditions govern your use of our website. Please read these terms in full before you use this website. If you do not accept these terms and conditions, please do not use this website. Your continued use of this website confirms your acceptance of these terms.

We may revise these terms and conditions at any time by updating this page.  It is your responsibility that you review our terms and conditions regularly, as your continual use of our website will confirm your acceptance of them to us.

Placing an Order

1.1 When you place an order with us, we will email you a confirmation email detailing the items you have purchased.

1.2 Our acceptance of your order does not take place, until we have sent you a despatch notification email.

1.3 We reserve the right to cancel your order, should any of the following occur;

  1 Where an item is unavailable

  2 Where there has been a pricing or description error.

  3 If we have been unable to obtain payment.

  4 If your order is to be sent outside the United Kingdom.

  5 Where a photo is not suitable for a photo engraved item.

  6 Where additional information is required in order to process your order and we have been unable to reach you.
1.4 Please be aware that some colours on our website photos may display differently on different monitor devices.  If colour is important to you, then your order is placed at your own risk.  We cannot be held liable if the shade of colour you receive does not match the colour displayed on your device.

Ordering Personalised Items

1.5 On photo items which require you to upload your chosen photo to be personalised.  Jack N Vera’s Gifts will assume you have either ownership or have obtained the necessary permission to use the particular image.  If we produce a product with your photo which infringes someone else’s copyright then you will be liable as the sender of the image.  

1.6 We cannot guarantee that your chosen photo gift will be as detailed as the images on our website.  The quality of the product is governed by the quality of the photo that you supply to us.  We will always do our best to enhance the photo supplied to give the best results possible, but we cannot be held liable if you are not happy with the finished result as they are a customised product so we are unable to reuse the item once personalised. 

1.7 Our in house team will produce your product based on the best possible layout of the item ordered.  For engraved items, we will use our expertise to crop images and remove the photo’s background in most cases in order to produce the best results for your item.  If you require certain items of your photo preserving please message us immediately after placing your order to advise us of this.

1.8 We cannot be held liable for spelling mistakes that the purchaser has made at the time of placing the order.  Please double check spellings as the item will be produced exactly as entered onto the screen.


2.0 Your order will be delivered to the address you specify when making your order.  If any of the address details you have provided to us are incorrect we cannot be held responsible for your order not reaching you.  Where an item has been returned to us as undeliverable due to an incorrect address, we reserve the right to charge an additional postage fee in order to resend the item out to your correct address.

2.1 All deliveries will be made as soon as possible and usually within 7 working days of your order date.  However we cannot accept liability for deliveries made outside of this timescale.  We cannot accept liability for any financial losses occurred as a result of a failed or delayed delivery.

2.2 Some remote areas of Great Britain may not be covered by our normal delivery services, if this is the case we will contact you to advise of any additional postal charges.

2.3 In the unlikely event that you do not receive your item, please check with your local sorting office even though you may have not received a calling card through your door.  We reserve the right to wait up to 10 working days after the despatch date before taking action on an item that has not been received by you.

Order Cancellations

3 Personalised items cannot be cancelled once your item has begun processing.  If you wish to cancel the item after it has been processed then 100% of the item will still be charged.   You can check the current status of your order by logging into your account.

3.1 Non personalised items may be cancelled up to the despatch date.  If the item has already been despatched please email us to arrange a return.


4 We are unable to accept returns on personalised items as we are unable to resell them, however if the item is faulty or an error has occurred on our behalf, we will gladly accept these.  

4.1 To return non personalised goods, please contact us via email within 15 working days from receiving the item to notify us that you wish to return your order.  Please include your order number, address and the reason for your return and whether you would like a refund or an exchange.   We will then reply and advise you of the next course of action.

Website access

5 It is not necessary to register with us in order to use most parts of this website. However, particular areas of this website will only be accessible only if you have registered.

Use of website

5.1 This website may be used for your own private purposes and in accordance with these terms and conditions.

5.2 You may print and download material from this website provided that you do not modify or reproduce any content without our prior written consent.

Website uptime

5.3 All reasonable measures are taken by us to ensure that this website is operational all day, every day. However, occasionally technical issues may result in some downtime and accordingly we will not be liable if this website is unavailable at any time.

5.4 Where possible we always try to give advance warning of maintenance issues that may result in website down time but we shall not be obliged to provide such notice.

Visitor provided material

5.5 Any material that a visitor to this website sends or posts to this website shall be considered non-proprietary and non confidential. We shall be entitled to copy, disclose, distribute or use for such other purpose as we deem appropriate all material provided to us, with the exception of personal information, the use of which is covered under our Privacy Policy.

5.6 When using this website you shall not post or send to or from this website any material:

  (a) for which you have not obtained all necessary consents;
  (b) that is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of   confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom;
  (c) which is harmful in nature including, and without limitation, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data.

5.7 We will fully co-operate with any law enforcement authorities or court order requiring us to disclose the identity or other details of any person posting material to this website in breach of Paragraph 5.6.

Links to and from other websites

5.8 Throughout this website you may find links to third party websites. The provision of a link to such a website does not mean that we endorse that website. If you visit any website via a link on this website you do so at your own risk.

5.9 Any party wishing to link to this website is entitled to do so provided that the conditions below are observed:

  (a) you do not seek to imply that we are endorsing the services or products of another party unless this has been agreed with us in writing;

  (b) you do not misrepresent your relationship with this website; and

  (c) the website from which you link to this website does not contain offensive or otherwise controversial content or, content that infringes any intellectual property rights or other rights of a third party.

5.10 By linking to this website in breach of clause 1.10 you shall indemnify us for any loss or damage suffered to this website as a result of such linking.


5.11 Whilst we do take all reasonable steps to make sure that the information on this website is up to date and accurate at all times we do not guarantee that all material is accurate and, or up to date.

5.12 All material contained on this website is provided without any or warranty of any kind. You use the material on this website at your own discretion.

Exclusion of liability

5.13 We do not accept liability for any loss or damage that you suffer as a result of using this website.

5.14 Nothing in these terms and conditions shall exclude or limit liability for death or personal injury caused by negligence which cannot be excluded or under the law of the United Kingdom.

Law and jurisdiction

These terms and conditions are governed by English law. Any dispute arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the Courts of England and Wales.